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FAQs

Frequently Asked Questions

Absolutely, as long as you are the account holder, we are more than happy to resend through invoices to you as needed.
You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.
Yes, if you are local you are more than welcome to collect your order from our Burleigh Heads warehouse. It’s a short drive from our ABI HQ. Having a local pick up order does not speed up our dispatch process and you will receive an email stating when your order is ready for collection.
Yes you can! All items in your order that are in stock will be sent together. Any items on backorder will be sent as they are back in stock.
Yes you can! When you place your order online, just select ‘Pick Up Burleigh Heads’ when you get to the shipping section of the checkout process. Our pick up location is 49 Leda Drive, Burleigh Heads. You will receive an email once your order is ready for collection. 
Yes! All of our trade account holders are entitled to one free sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.
If your order is over $1,000 you are entitled to free standard shipping. If you need to upgrade to express shipping, the cost of this is calculated based on the overall weight of your order.
For all New Zealand orders, please visit our New Zealand online store here. For all other locations please contact our sales team directly to discuss international dispatch.  International Dispatch: Delivery costs and times will vary depending on your location. Delivery time estimates made by ABI do not include the time your order may spend in customs. You may also be required to pay customs and import taxes on your order once your delivery reaches your country's customs port. ABI is not liable for these fees, nor can we advise at the time of purchase what they might be.  In stock items will be dispatched immediately and all backorder items will be sent once they are back in stock. Please note, this additional shipment will be liable to additional custom duties. Please advise us if you wish to hold your entire order to receive one shipment only.  On international orders we remove all Australian GST charges to help minimise the cost of your purchase, so you will not be charged tax twice from us and again in your own country. 
We have both a digital and hardcopy catalogue available for showing clients. We also have colour samples and small display options for use in your client meetings.
ABI does not offer 30-day credit accounts. All orders will need to be paid for in full before dispatch. If it is a large order, we are able to secure the stock on a 30% deposit with the remainder being paid before the order is sent out.
If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specs of an product however, this is limited to bulk orders where payment in full will be required before production.
Yes we do offer express shipping. If this option is available for your order you can select it at the checkout. Please note express shipping is for the shipping of your order only, it does not mean express packing in our warehouse.