Frequently Asked Questions
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here.
You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found
Yes you can! All items in your order that are in stock will be sent together. Any items on backorder will be sent as they are back in stock.
Yes you can! When you place your order online, just select ‘Pick Up Burleigh Heads’ when you get to the shipping section of the checkout process. Our pick up location is 49 Leda Drive, Burleigh Heads. You will receive an email once your order is ready for collection.
For all New Zealand orders, please visit our New Zealand online store here. For all other locations please contact our sales team directly to discuss international dispatch.
International Dispatch:
Delivery costs and times will vary depending on your location. Delivery time estimates made by ABI do not include the time your order may spend in customs. You may also be required to pay customs and import taxes on your order once your delivery reaches your country's customs port. ABI is not liable for these fees, nor can we advise at the time of purchase what they might be.
In stock items will be dispatched immediately and all backorder items will be sent once they are back in stock. Please note, this additional shipment will be liable to additional custom duties. Please advise us if you wish to hold your entire order to receive one shipment only.
On international orders we remove all Australian GST charges to help minimise the cost of your purchase, so you will not be charged tax twice from us and again in your own country.
Yes we do offer express shipping. If this option is available for your order you can select it at the checkout. Please note express shipping is for the shipping of your order only, it does not mean express packing in our warehouse.