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FAQs

Frequently Asked Questions


  • • ACT: 1 - 3 Business Days
  • • NSW: 1 - 3 Business Days
  • • NT: 2 - 5 Business Days
  • • QLD: 1 - 3 Business Days
  • • SA: 2 - 3 Business Days
  • • TAS: 2 - 3 Business Days
  • • VIC: 1 - 3 Business Days
  • • WA: 2 - 3 Business Days
  • • ACT: 3 - 12 Business Days
  • • NSW: 3 - 6 Business Days
  • • NT: 9 - 12+ Business Days
  • • QLD: 3 - 6 Business Days
  • • SA: 5 - 7 Business Days
  • • TAS: 6 - 7 Business Days
  • • VIC: 4 - 6 Business Days
  • • WA: 7 - 9 Business Days
Our range is available to shop both online at here and in-store. You can visit us in our Burleigh Heads showroom on the Gold Coast, where our friendly team will be ready to assist you with any product and design queries you may have. Alternatively, we have a number of resellers across Australia and New Zealand that showcase a range of our products. To find your closest location, please visit our resellers page here.   
You can place an order by using the ‘shop’ and ‘add to cart’ options via our online store. To shop in-store, you can visit us at our Burleigh Heads showroom or at one of our reseller locations. Furthermore, our sales team is available to assist over the phone or via email.
Our website will display a notice over the product to let you know if the item is on backorder. The website will also display an estimated ‘back in stock’ date which will also be displayed on your invoice. If you have any questions about a backordered item, please email [email protected]. 
Yes you can! All items in your order that are in stock will be sent together. Any items on backorder will be sent as they are back in stock.
We accept Visa, MasterCard and Amex. We also offer payment through PayPal and AfterPay.
Need help choosing your shower components? No worries, checkout our Shower Set Checklist to find out what you need. You can also use our online chat function to be connected to one of our knowledgeable in-house staff members who can help guide you through your purchase.
Unfortunately, we are unable to modify an order once it has been placed. If you have forgotten to add an item to your order, you will be required to place a separate order. 
If you would like the delivery of your order held, please get in touch with our After Sales team. We can hold orders for a maximum of 2 weeks from the date of payment. After 2 weeks all products on your order that are in-stock will be sent out or will need to be collected.  

All orders are final once payment has been made therefore, no changes can be made. If you would like to cancel a backordered item from your order, please get in touch with our After Sales team at [email protected] and they will see if this is a possibility.

All orders are final once payment has been processed. You are welcome to return the item(s) within our relevant returns period. At the time of making your return, you can select store credit. Once your return arrives at our warehouse and has been processed, you can use your store credit code at checkout for your next order.