I’ve forgotten my account details; can I please have them resent to me?Samantha GodfreyOf course, as long as you are the account holder, we are happy to resend the account details through to the email address that is linked with the account again if needed.
Can I receive samples of your product?Samantha GodfreyYes! All of our trade account holders are entitled to one free sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.
Do trade accounts receive free shipping?Samantha GodfreyIf your order is over $1,000 you are entitled to free standard shipping. If you need to upgrade to express shipping, the cost of this is calculated based on the overall weight of your order.
What is my discount tier?Samantha GodfreyOnce approved, you will receive our discount structure sent through to you in your welcome email. This displays our discount tier and the correlating spend required to meet each discount bracket. If you are ever unsure or think that you may need to be upgraded to the higher discount bracket, please reach out to our trade team to confirm your tier.
Am I able to have my invoice resent to me?Samantha GodfreyAbsolutely, as long as you are the account holder, we are more than happy to resend through invoices to you as needed.
Do you offer 30-day accounts or is everything paid for in full immediately?Samantha GodfreyABI does not offer 30-day credit accounts. All orders will need to be paid for in full before dispatch. If it is a large order, we are able to secure the stock on a 30% deposit with the remainder being paid before the order is sent out.