How do you deliver your orders?ABI InteriorsWe use Australia Post, TNT, and MainFreight to deliver orders Australia-wide. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Couriers deliver to the ground-level street address of your property only.
Can I update my shipping details after I have placed an order?Connor DyePlease note once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email [email protected] for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.
How long will it take for my items to arrive?Connor DyeAll shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected]national.com.au.
How much do you charge for shipping?Connor DyeShipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email or phone.
What happens if my order is delivered when I am not home? Abi InteriorsMost packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.