SHIPPING Archives | ABI Bathrooms & Interiors


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All shipping costs will be calculated automatically at checkout. If you require a shipping quote in advance, please contact us via live chat, email or phone. Please note, we offer free standard shipping on all orders over $1000, (exclusions apply). 
For all New Zealand orders, please visit our New Zealand online store here. For all United Kingdom orders, please visit our United Kingdom online store here. For all other locations, please contact our Sales Team directly to discuss international despatch [email protected]. 
All shipping time frames are reflective of the delivery service selected at checkout. We recommend contacting the respective carrier for up-to-date delivery time frames. Any guidelines on our website are for guidance only. We cannot guarantee delivery time frames.
You will receive an email notification when the order is booked in for despatch. Please ensure the shipping email provided at checkout is the best contact for all tracking notifications.  
Once your items are despatched you will receive an email with a tracking link. Please follow the link in the email for tracking updates. Please email [email protected] if you did not receive a tracking link. 
Please email [email protected] with your order number and the correct delivery address as soon as possible. If the order has already been despatched, ABI recommends getting in touch with the courier directly to redirect the parcel.  
Please email [email protected] with your order number. Please note you will incur an express shipping fee. If the order has already been despatched, we cannot change to express shipping.  
Most ABI orders require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home, at the time of delivery, a card will be left with details for alternate collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left somewhere safe. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.
ABI uses a third party to transport purchasesThey will deliver to the ground floor/street level of the property. Our couriers reserve the right to refuse delivery if the property does not easily accommodate vans or trucks.  
Please check your order immediately for the following:  
  1. Finish – Please ensure all items are the correct finish/colour. 
  1. Quantity – Please ensure you have received the correct number of items as per the delivery slip. 
  1. Damage – Please ensure all items have not been damaged during transit.  
If there are any discrepancies or concerns with your delivery, please contact ABI After Sales team within 3 days of receiving the items at [email protected]Ensure you include the following details   Name:  Original Order Confirmation:  Description of the concern:  Photographic/Video evidence:    Please note, if the order is delivered to a nominated address, it becomes the responsibility of the receiver to check the item(s) and get in touch within this period.ABI does not accept claims or returns on any items that are not in their original condition or that have been installed, (excluding concerns covered under ABI additional warranty). Our full terms and conditions can be found here: 
If your order arrives back at ABI HQ as a return to sender you will be contacted by our After Sales team. Please note: For ABI to resend these items you will incur a redelivery fee.