Where can I find shipping costs? Teigan GleesonAll shipping costs will be calculated automatically at checkout. If you require a shipping quote in advance, please contact us via live chat, email or phone. Please note, we offer free standard shipping on all orders over $1000, (exclusions apply).
Do you deliver overseas? Teigan GleesonFor all New Zealand orders, please visit our New Zealand online store here. For all United Kingdom orders, please visit our United Kingdom online store here. For all other locations, please contact our Sales Team directly to discuss international despatch [email protected].
What is the shipping time frame on my order? Teigan GleesonAll shipping time frames are reflective of the delivery service selected at checkout. We recommend contacting the respective carrier for up-to-date delivery time frames. Any guidelines on our website are for guidance only. We cannot guarantee delivery time frames.
Can I place an order online and collect from the ABI Warehouse in Burleigh? Teigan GleesonMost definitely! The ABI Warehouse is located at 49 Leda Drive, Burleigh Heads. Please ensure you select 'Local Pick Up' when checking out.
How will I know whether my item has been despatched? Teigan GleesonYou will receive an email notification when the order is booked in for despatch. Please ensure the shipping email provided at checkout is the best contact for all tracking notifications.
I have entered the incorrect delivery address, how do I change this? Teigan GleesonPlease email [email protected] with your order number and the correct delivery address as soon as possible. If the order has already been despatched, ABI recommends getting in touch with the courier directly to redirect the parcel.
What happens if my order is delivered when I am not home? Abi InteriorsMost ABI orders require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home, at the time of delivery, a card will be left with details for alternate collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left somewhere safe. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.
Will the transport company bring my delivery upstairs for me? Teigan GleesonABI uses a third party to transport purchases. They will deliver to the ground floor/street level of the property. Our couriers reserve the right to refuse delivery if the property does not easily accommodate vans or trucks.
I have received my items, what shall I do now? Teigan GleesonPlease check your order immediately for the following:
- Finish – Please ensure all items are the correct finish/colour.
- Quantity – Please ensure you have received the correct number of items as per the delivery slip.
- Damage – Please ensure all items have not been damaged during transit.
What happens if my order is marked ‘return to sender’? Teigan GleesonIf your order arrives back at ABI HQ as a ‘return to sender’ you will be contacted by our After Sales team. Please note: For ABI to resend these items you will incur a redelivery fee.