All deliveries are to street level. We do deliver to PO boxes, however there are some restrictions. In order for parcels to be delivered to a PO Box, they must meet the standard Australia Post requirements: Items must not be more than 105cm in length or 140cm around the girth. They must not weigh more than 22kgs and have no visible signs of damage.
For all New Zealand orders, please visit our New Zealand online store here. For all other locations please contact our sales team directly to discuss international dispatch.  International Dispatch: Delivery costs and times will vary depending on your location. Delivery time estimates made by ABI do not include the time your order may spend in customs. You may also be required to pay customs and import taxes on your order once your delivery reaches your country's customs port. ABI is not liable for these fees, nor can we advise at the time of purchase what they might be.  In stock items will be dispatched immediately and all backorder items will be sent once they are back in stock. Please note, this additional shipment will be liable to additional custom duties. Please advise us if you wish to hold your entire order to receive one shipment only.  On international orders we remove all Australian GST charges to help minimise the cost of your purchase, so you will not be charged tax twice from us and again in your own country. 
Most ABI orders require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home, at the time of delivery, a card will be left with details for alternate collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left somewhere safe. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.
Once payment has been made online you will receive an order confirmation via email. ABI will endeavour to dispatch your order as soon as possible. Once your order has been collected from our dispatch warehouse you will receive another email with your tracking information.
Yes we do offer express shipping. If this option is available for your order you can select it at the checkout. Please note express shipping is for the shipping of your order only, it does not mean express packing in our warehouse.
We offer free standard shipping on all orders over $1000, excluding tiles and vanities.  If your order total is below $1000 or excluded from the free shipping offer, your shipping costs will be calculated at the checkout based on the size and weight of your items and the destination it is being sent.
Yes you can! When you place your order online, just select ‘Pick Up Burleigh Heads’ when you get to the shipping section of the checkout process. Our pick up location is 49 Leda Drive, Burleigh Heads. You will receive an email once your order is ready for collection. 
Please see our shipping page here for guidelines on delivery time frames. Please note, all shipping time frames are reflective of the delivery service used. We recommend contacting the respective carrier for up-to-date delivery time frames.