How do I modify my order? I forgot to add something.Samantha GodfreyUnfortunately, we are unable to modify orders once they have been placed. We recommend triple checking all orders before checking out online and making sure everything is accounted for.
Can I collect my order from ABI HQ?Samantha GodfreyYes, if you are local you are more than welcome to collect your order from our Burleigh Heads warehouse. It’s a short drive from our ABI HQ. Having a local pick up order does not speed up our dispatch process and you will receive an email stating when your order is ready for collection.
Do you offer custom pieces or finishes for large orders?Samantha GodfreyIf the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specs of an product however, this is limited to bulk orders where payment in full will be required before production.
How do I place an order with ABI?Samantha GodfreyThere are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our trade team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.
Does ABI keep a statement of my account?Samantha GodfreyYes, all of your quotes, invoices and completed orders are kept in your digital file to ensure that we can always have accurate and up-to-date records for you.