How do I modify my order? I forgot to add something.Samantha Godfrey2020-11-18T15:55:54+10:00Unfortunately, we are unable to modify orders once they have been placed. We recommend triple checking all orders before checking out online and making sure everything is accounted for.
Can I collect my order from ABI HQ?Samantha Godfrey2020-11-18T15:55:17+10:00Yes, if you are local you are more than welcome to collect your order from our Burleigh Heads warehouse. It’s a short drive from our ABI HQ. Having a local pick up order does not speed up our dispatch process and you will receive an email stating when your order is ready for collection.
Are there different steps to a trade account refund?Samantha Godfrey2020-11-18T15:54:41+10:00You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.
Do you offer custom pieces or finishes for large orders?Samantha Godfrey2020-11-18T15:53:14+10:00If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specs of an product however, this is limited to bulk orders where payment in full will be required before production.
How do I place an order with ABI?Samantha Godfrey2020-11-18T15:41:14+10:00There are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our trade team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.
Does ABI keep a statement of my account?Samantha Godfrey2020-11-18T15:40:33+10:00Yes, all of your quotes, invoices and completed orders are kept in your digital file to ensure that we can always have accurate and up-to-date records for you.