ABI does not offer exchanges on ‘change of mind’ returns due to our high turnover of stock. Please place a new order for all new items.
ABI offers refunds on products returned due to a change of mind within 30 days of purchase. Where a product is returned outside of this timeframe (but within 90 days of purchase) ABI will offer you a credit note for that product. After that, we cannot accept your return.
Of course! If you return an item within our returns period that was paid for with store credit, your store credit will update on your account once your return has been processed.
Yes of course! Once your return has been processed, ABI will send you a voucher code for the value of the returned item. You are welcome to use this at checkout toward your next order.
All orders are final once payment has been processed. A coupon code and/or voucher code cannot be redeemed for a refund or applied to an order once an order has been processed. You are welcome to use the voucher code/coupon code at checkout with your next order.
Once you have lodged your return via our online return’s portal, you will receive an email from ABI with a link to download your returns’ summary. Please include this in your parcel upon return.
Yes, each return satchel or post box will require a different label. If you are returning more than 1x satchel or post box worth of items, please select the correct number of labels when lodging your return via our online portal. You will receive an email for each label.
Please note: The maximum size per satchel or post box is 113cm or 22kg.
Yes of course. If you are returning an item across two different orders, please lodge your return twice via our online returns portal and include both ABI Return Summaries in the parcel upon return.
This email will be sent directly from Australia Post within 15-20 minutes of lodging your return. If you do not receive an email from Australia Post with your return postage label, please check your junk mail as it could have been sent there. If you still have not received this, please contact the After Sales team at [email protected] within 48 hours of lodging your return.
We endeavour to process returns as soon as possible. However, this process can take up to 7-10 business days from when the items arrive at our warehouse. You will receive an email from our team once your return has been processed.