Returns & Warranty

Returns

ABI has a 30 day money back guarantee and want all of our customers to be 100% satisfied with their purchases.

If you wish to return any items that you have purchased in-store or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in it’s original packaging and hasn’t been installed.

Important things you need to know about returning any items:

You have 30 days from date of purchase to return any items.

  • Before you return you must notify ABI staff.

  • All online returns must have a note inside stating the customers name, invoice number and reason for return. Also advise if you would like a store credit, to exchange or receive a refund.

  • Delivery costs are non-refundable and return postage is at the cost of the customer.

  • Any returns must be unused, in its original unmarked packaging and must not have been installed or attempted to be installed.

  • All returns will be inspected on delivery back to ABI HQ and if everything is ok the store credit, exchange or refund will then be processed.

  • Clearance / Sale items are non-refundable.

  • ABI Warranty

    24 month residential warranty.

    This warranty covers faults in the product construction, material and assembly. Products which are within 24 months from the date of purchase, found upon inspection by an authorised ABI representative, to be defective in construction, material or assembly, will be repaired or exchanged with an equivalent product free of charge.

    Replaced items become ABI’s property. All replacement products will be available for collection without charge to the customer at the nearest ABI branch to the customer’s location or elsewhere as agreed between the customer and ABI.

    Warranty Conditions

    This warranty will apply only under all of the following conditions :

    The item has been installed by a licensed plumber.

    The item has been installed for and subjected to domestic residential use only.

    Failure is due to a fault in the manufacture of the product.

    Proof of purchase (including the date of purchase) is provided.

    The installation of the product is in accordance with the instructions provided.

    This warranty does not cover products purchased as an ex-display without being fully checked and tested for sale by the manufacturer.

    This warranty does not include faults caused by :

    Unsuitable or improper use.

    Incorrect installation or installation not in accordance with the instructions provided.

    Installation or part installation by the purchaser or any person other than a LICENSED PLUMBER.

    Normal wear and tear.

    Inadequate or complete lack of maintenance.

    Chemical, electrochemical or electrical influences.

    Harsh detergents or abrasive cleaners used on product finishes.

    Exclusions

    To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage.

    Claim Procedure

    For all warranty queries customers are to email orders@abi-international.com.au. Please include your invoice number which details can be found on your purchase invoice. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.