Large Order Delivery Guidelines
Below are our guidelines for handling large orders, ensuring transparency and ease during the delivery process.
1. Delivery Partners
- We partner with Mainfreight for national large order deliveries and ABI Delivery for local orders within the Brisbane, Gold Coast, and Northern NSW areas.
- Please note that delivery times and availability may vary depending on your location and the size of your order.
2. Delivery Instructions
- Prior to delivery, you will be contacted by either Mainfreight or our Customer Experience team to confirm:
- Your delivery details and contact information.
- Site access requirements.
- Confirmation that someone will be on-site to receive the order.
- It is important to have someone available to receive the delivery at the arranged time. If no one is available, additional re-delivery fees may apply.
3. Site Access Requirements
- Clear site access is essential for a smooth delivery. Kerbside delivery is the default option, meaning the delivery will be made to the nearest accessible location on the street level.
- For additional site requirements, here’s what you need to consider:
- Mainfreight: Ensure the access road allows for large vehicles and any parking restrictions are noted in advance. While Mainfreight accommodate kerbside delivery, they may be able to provide limited assistance in placing items closer to your property if it is safe and possible to do so.
- ABI Delivery: Our team specialises in local deliveries, and while we accommodate kerbside delivery, we may be able to provide limited assistance in placing items closer to your property if it is safe and possible to do so.
- Due to insurance reasons, our delivery partners are unable to bring orders inside your premises or to specific rooms. We recommend arranging for additional help on-site to move your products if necessary.
4. Order Inspection & Damage Reporting
- Upon delivery, please inspect your order immediately. It is important to ensure that all items listed in the delivery invoice are received correctly.
- If there are any missing or incorrect items, notify the delivery partner right away, and they will return the items to ABI for correction.
- Checking for Damage:
- After confirming the items, inspect for any significant damage. Minor damages are common due to the nature of transporting tiles, and wastage allowances are recommended during the purchase process to account for these minor defects.
- If major damages are found, please contact our Customer Experience team immediately, and we will organise replacements as necessary.
- After confirming the items, inspect for any significant damage. Minor damages are common due to the nature of transporting tiles, and wastage allowances are recommended during the purchase process to account for these minor defects.
5. Cancellation or Changes to Delivery
- Should you need to cancel or change your delivery, please notify our help team at least 48 hours before the scheduled date.
- Any changes made less than 48 hours prior to the delivery may incur additional rebooking fees depending on the circumstances.
6. Contact Us
If you need to contact us for any reason, please do so by using the details provided below:
ABI Interiors Pty Ltd
27-45 City Link Drive
Carrara, Gold Coast, QLD Australia 4211
P: (07) 5520 2775
E: [email protected]
