Large Order Delivery Guidelines

An order is classified as a large order if it meets any of the following criteria:

• Identified as a large item on the product listing
• Marked as a large order in your checkout/on your order confirmation

This includes (but is not limited to):

• Vanities
• Large format tiles
• Bathtubs
• Cisterns
• Large sinks/basins
• Items/orders over 80kg

We work with trusted delivery partners depending on your location:

• National deliveries: Mainfreight and Team Global Express
• Local deliveries (Brisbane, Gold Coast, Northern NSW): ABI Delivery

Delivery timeframes and availability may vary based on your location and order size. Tracking may vary by carrier and location. If available, tracking will be provided to the shipping email address on the order.

Before delivery, either the courier depot or our Customer Experience team will contact you to confirm delivery details, site access requirements, and that someone will be available to receive the order.
 

Site access All large orders are delivered kerbside by default — the nearest accessible street-level point. Before your delivery:

• Confirm your site is accessible for large vehicles
• Advise us of any access restrictions in advance (narrow driveways, height restrictions, stairs, etc.)

Failure to communicate access requirements may result in an unsuccessful delivery (see Failed Deliveries below).

What to expect on delivery day Large orders are typically delivered on pallets using a pallet jack. Someone must be present at the scheduled time.

Delivery partner capabilities differ slightly by region:

• Mainfreight / Team Global Express (national): Kerbside placement, with limited assistance where safe
• ABI Delivery (Brisbane, Gold Coast, Northern NSW): Local team may assist placing items closer to your property where safe

Standard delivery does not include additional services such as forklift use, hand unloading, or crane delivery. If these are required, they must be arranged and paid for separately — contact us in advance so we can advise.

Due to insurance restrictions, delivery teams cannot bring items inside your premises. We recommend arranging help on-site if needed.

Failed deliveries A delivery is considered unsuccessful if site access is unsuitable, no one is available, or delivery requirements weren't communicated in advance. Any resulting redelivery fees, return freight, or storage charges are the responsibility of the recipient.

Please inspect your order immediately upon delivery.

Check for:

• Missing or incorrect items (compare with your invoice)
• Visible damage

If there are issues:

• Notify the delivery driver at the time
• Take photos
• Contact our Customer Experience team at [email protected]

Important notes:

• Minor damage (particularly with tiles) can occur during transit, and we recommend allowing for wastage when ordering tiles
• For significant damage, contact our team with images and details as soon as possible for a remedy. 

To cancel or change your delivery:

• Provide at least 48 hours’ notice

Please note changes are not guaranteed, and may incur rebooking or redelivery fees.

If you need assistance, please reach out:

ABI Interiors Pty Ltd
27-45 City Link Drive
Carrara, QLD 4211

Phone: (07) 5520 2775
Email: [email protected]