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Lodge a Return
Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 30 days, so you can confidently purchase online.
For more information, take a look at our FAQs.
Can I return an item paid for with a coupon, gift voucher, or store credit?
Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.
I would like to return items from two different orders; can I send the items in the same parcel?
If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.
How do I return an item that was purchased at a retailer?
As each store has their own returns process, you are required to get in contact with the place of purchase to lodge a return. Please be aware that the reseller may not accept returns for change of mind, as ABI’s returns policy only applies to products purchased directly from ABI. The reseller will then provide you with the necessary paperwork required to lodge the return. Please note, you may be required to return the products to ABI directly.
Can I exchange an item?
ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
How do I lodge a return?
To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.
What is your returns policy?
For change-of-mind purchases, you may return your item(s) to ABI within 30 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 30 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.
Warranty & Product Enquiry
We're dedicated to creating long-lasting products.
Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.
For more information, read our FAQs below or view our terms and conditions.
Can ABI products be installed outside?
ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.
What is the best way to care for my ABI products?
Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.
How do I lodge a warranty or product enquiry?
For all warranty and product enquiries, please fill out the form here and our Aftersales team will be in touch within 24 - 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (07) 5520 2775 after completing the form.
Do ABI products come with a warranty?
- Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.
- All delivery timeframes are based on metropolitan areas.
- Express post is currently our fastest shipping option available. If express postage is not offered at checkout, please contact our Sales team at [email protected].
- We cannot guarantee delivery timeframes.
- Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid issues if there are any dispatch or shipping delays.
- If you have any concerns regarding the delivery of your order, please contact our Aftersales team at [email protected].
What happens if my order is delivered when I am not home?
Most packages from ABI Interiors require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.
Can I update my shipping details after I have placed an order?
Please note that once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email at [email protected] or further assistance. If your order has already been dispatched, you will be required to contact the courier directly to redirect the parcel.
How long will it take for my items to arrive?
All shipping timeframes are reflective of the delivery service selected at checkout, and cannot be guaranteed by ABI Interiors. Once your order has been dispatched, you will receive your tracking details via email. The courier will provide an estimated delivery timeframe. For further information on the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].
How much do you charge for shipping?
Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.
How do you deliver your orders?
We use Australia Post, TNT, and MainFreight to deliver orders Australia-wide. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Couriers deliver to the ground-level street address of your property only.