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Cabinetry

Additional

Help Centre

Have a question, need help with your selection, or simply after a quote?

ABI Interiors
  • Contact Us
  • Returns
  • Warranty
  • Shipping
  • FAQs

If you have any questions, please feel free to contact us at any time.

Live Chat

Mon - Fri
7:00am - 9:00pm (AEST)

Sat
9:00am - 1:00pm (AEST)

Sun
5:00pm - 9:00pm (AEST)

Call Us

(07) 5520 2775

Mon - Fri
8:30am - 4:30pm (AEST)

Sat
9:00am - 1:00pm (AEST)

Email Us

Sales Team
Here to help with any sales enquiries you may have.

[email protected]


Customer Experience
Here to help with any general enquiries you may have.

[email protected]

Send an Enquiry

Want to see our products in person?

Visit our Gold Coast showroom or find your nearest ABI Interiors retailer.

We hope you are happy with your purchase. Though, if you wish to return an item, our returns portal makes it easy to do so.

Lodge a Return

Returns Process

Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 60 days, so you can confidently purchase online.

For more information, take a look at our FAQs.

Returns FAQ


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.


How do I return an item that was purchased at a retailer?

As each store has their own returns process, you are required to get in contact with the place of purchase to lodge a return. Please be aware that the reseller may not accept returns for change of mind, as ABI’s returns policy only applies to products purchased directly from ABI. The reseller will then provide you with the necessary paperwork required to lodge the return. Please note, you may be required to return the products to ABI directly.


Can I exchange an item?

ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.


We offer up to 25 years of limited warranty for residential installations.

Warranty & Product Enquiry

Warranty

We're dedicated to creating long-lasting products.

Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.

For more information, read our FAQs below or view our terms and conditions.

Warranty FAQs


Can ABI products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Aftersales team will be in touch within 24 - 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (07) 5520 2775 after completing the form. 


Do ABI products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].


We offer complimentary shipping when you spend over $1,000*.
*Exclusions apply

  • ACT
  • NSW
  • QLD
  • SA
  • TAS
  • VIC
  • WA
  • NT
  • International Shipping

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
3 - 12 business days1 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
3 - 6 business days1 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
3 - 6 business days1 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
5 - 7 business days2 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
6 - 7 business days2 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
4 - 6 business days1 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
7 - 9 business days2 - 3 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard ShippingExpress ShippingTracking Available
9 - 12+ business days2 - 5 business daysYes


Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

We offer shipping with DHL to deliver worldwide. Please get in touch with our International Sales team at [email protected], and we can provide a quote based on the size and location of the order.



Please Note

  • Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.

  • All delivery timeframes are based on metropolitan areas.

  • Express post is currently our fastest shipping option available. If express postage is not offered at checkout, please contact our Sales team at [email protected].

  • We cannot guarantee delivery timeframes.

  • Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid issues if there are any dispatch or shipping delays.

  • If you have any concerns regarding the delivery of your order, please contact our Aftersales team at [email protected].


Order Tracking


Shipping FAQs


What happens if my order is delivered when I am not home?

Most packages from ABI Interiors require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.


Can I update my shipping details after I have placed an order?

Please note that once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email at [email protected] or further assistance. If your order has already been dispatched, you will be required to contact the courier directly to redirect the parcel.


How long will it take for my items to arrive?

All shipping timeframes are reflective of the delivery service selected at checkout, and cannot be guaranteed by ABI Interiors. Once your order has been dispatched, you will receive your tracking details via email. The courier will provide an estimated delivery timeframe. For further information on the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].


How much do you charge for shipping?

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.


How do you deliver your orders?

We use Australia Post, TNT, and MainFreight to deliver orders Australia-wide. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Couriers deliver to the ground-level street address of your property only.


Sales


Can I collect my order?

All stock is held at our warehouse, located at 27-45 City Link Drive, Carrara, QLD 4211. Please contact our Sales team directly to arrange collectin prior to purchase. Alternatively, we offer complimentary local delivery and free shipping on orders over $1,000.


How do I order as a trade customer?

ABI has a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants, which you can access here. For all trade enquiries, please email [email protected]. Alternatively, orders can be placed at retail pricing via our website.


How do I request a quote?

Our team would be happy to assist with providing a quote for you. Please email your list of desired items to [email protected]. Alternatively, please use the Wishlist function on our website, then send it to us for an estimate.


Do you sell your products internationally? 

Our tapware is certified under AS/NZS 3718:2005, meeting Australian and New Zealand standards, and we also sell our products internationally. Please get in touch with our Sales team via [email protected] for more information about international orders.


Where is ABI Interiors located? Can I view your products in-store?

Our range is available to shop in-store at our Gold Coast showroom, located at 45 City Link Drive, Carrara, QLD 4211. Alternatively, we have a number of retail partner locations across Australia that showcase a range of our products. To find your nearest location, please click here.


Products


Can ABI Interiors products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.


Can we pair different collections of your range together?

Our products are designed to be paired together so you can create a cohesive home design that suits your personal style.


Do your tapware colours pair together?

All of our tapware is constructed with one of two main base materials; solid brass or stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT); however, because of the difference in the material, the finish can vary slightly between products and batches.


Do your products contain lead? 

Our stainless steel products are entirely lead-free. Additionally, our solid brass range is watermark certified to meet AU/NZ requirements, ensuring they adhere to the lead content limit of below 4.5%. This certification involves initial testing and subsequent yearly audits to maintain compliance.


Do your products have WaterMark accreditation?

All applicable ABI Interiors products have WaterMark accreditation and a minimum 3-star rating. Please note, individual spouts do not require a WELS rating as it is determined by the mixer it is paired with. Our WaterMark labels refer to the AS/NZS 3718:2005 as this includes the AS/NZS 4020 Standard.


Where are your products designed and manufactured?

Our products are designed by our in-house team at our Carrara HQ, who work closely with our manufacturing team in Guangzhou, China. All ABI products meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is also certified under AS/NZS 3718:2005.


Payment Options


Do you offer holds/layby?

We do not offer layby or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder ETA on the product listing webpage.


I have a discount code; how will it be applied to my order?

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, or redeemed for cash or a refund.


When do ABI gift cards and store credits expire? 

All gift cards and store credits are valid for 3 years from the date of purchase.


What payment methods do you accept?

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal and AfterPay.


Order


How do I purchase spare parts?

You can shop our spare parts via our website here. If you are unable to find the required part or need further assistance, please email [email protected].


I’ve received my order, what now?

Please prioritise checking your order for the following: Finish – Please ensure all items are the correct finish/colour. Quantity – Please ensure you have received the correct number of items as per the delivery slip. Damage – Please ensure all items have not been damaged during transit. If there are any discrepancies or concerns with your delivery please contact [email protected] as soon as possible.


Can you hold my order at your warehouse after I have made payment?

We are able to hold orders for up to two weeks from the payment date. After two weeks, all in-stock items will be shipped to the address provided. If you would like your order held at our warehouse, please get in touch with our Aftersales team to make arrangements.


Can I modify the items in an order once it has been placed?

We are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in contact with our Aftersales team.


Can I order an item that is on backorder?

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.


Shipping


What happens if my order is delivered when I am not home?

Most packages from ABI Interiors require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.


Can I update my shipping details after I have placed an order?

Please note that once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email at [email protected] or further assistance. If your order has already been dispatched, you will be required to contact the courier directly to redirect the parcel.


How long will it take for my items to arrive?

All shipping timeframes are reflective of the delivery service selected at checkout, and cannot be guaranteed by ABI Interiors. Once your order has been dispatched, you will receive your tracking details via email. The courier will provide an estimated delivery timeframe. For further information on the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].


How much do you charge for shipping?

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.


How do you deliver your orders?

We use Australia Post, TNT, and MainFreight to deliver orders Australia-wide. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Couriers deliver to the ground-level street address of your property only.


Installation


What to do if a component is missing or your item does not meet quality exceptions?

Visit our website and complete the warranty and product inquiry form here. Please include photos of what has been received and your order number so our team can assist you promptly. For urgent enquiries, please contact us via phone after the form is completed.


What do I do if I have trouble during installation?

We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site.

If you require further guidance, please get in touch with our friendly team at [email protected].


How can I prepare for installing your products?

We recommend downloading the installation guide for each product from our website. These can be found under the 'Download' tab on each product listing. We recommend consulting the installation guides with your licensed trades in advance to confirm if you may require any additional components. Check all items upon delivery to ensure all required components are included and meet quality expectations.


Returns


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.


How do I return an item that was purchased at a retailer?

As each store has their own returns process, you are required to get in contact with the place of purchase to lodge a return. Please be aware that the reseller may not accept returns for change of mind, as ABI’s returns policy only applies to products purchased directly from ABI. The reseller will then provide you with the necessary paperwork required to lodge the return. Please note, you may be required to return the products to ABI directly.


Can I exchange an item?

ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.


Warranty


Can ABI products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Aftersales team will be in touch within 24 - 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (07) 5520 2775 after completing the form. 


Do ABI products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].


Want to see our products in person?

Visit our Gold Coast showroom or find your nearest ABI Interiors retailer.

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