How to lodge a return
All items must be returned via the original place of purchase. The following information only applies to all orders placed directly through the ABI online store or in our Burleigh Heads Showroom.
Step 1. | Read and understand the Terms and Conditions. |
Step 2. | Enter your details below. Please note the email must match the email on the order. |
Step 3. | Select the items that you wish to return from this order and include a reason. If you are returning multiple orders in the one parcel, you will need to create a return entry for each order number. |
Step 4. | Confirm your details and acknowledge ABI’s returns for change of mind policy. |
Step 5. | This is a summary of your details and the items that you wish to return. |
a. | Please note that any items over 113cm or 22kg cannot be returned via Australia Post and you will need to organise your own courier to return the items. |
b. | If the returned items meet Australia Post size guidelines you will be prompted to make payment and a return label will be emailed separately. Then please follow the Australia Post prompts. |
Step 6. | Once you have submitted your return, you will be emailed a Return Summary PDF. Please print and ensure this is included with all returned items. |
Note: | If you wish to amend an order that has not been despatched yet, or a backorder item please contact [email protected]. |
Order Number :
All ItemsReimbursement Method:
Please note ABI does not accept returns on Vanities or discontinued items.
How would you like to return your items?
I am returning my items through the post within Australia.
I am returning my items to the ABI Warehouse directly through the post or in person.
I am returning my items from outside Australia.
Please tick below to acknowledge our returns guidelines :
The items have not been installed.
The items are in their original condition and packaging.
The ABI product boxes do not have writing or stickers on them.
I have used a separate box and/or satchel.
Disclaimer
By clicking the below check box I agree :
I have read and understood the Terms and Conditions.
I understand that all items will undergo a quality check before being processed.
I understand that any items that have been installed or are not in their original condition may not be eligible for a refund and a fee may apply.
I understand return postage is at my own cost.
I have read and understood the Terms and Conditions.
I understand that all items will undergo a quality check before being processed.
I understand that any items that have been installed or are not in their original condition may not be eligible for a refund and a fee may apply.
I understand return postage is at my own cost.
ABI Return Form
Your Details:
Name:
Email:
Order Number:
Reimbursement Method:
Reason for Return:
Returns Condition:
Please Check Product Name and Quantity Before Continuing
Quantity | Product Name |
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Important Order Information
The item you are returning is over 113cms or 22kg and/or cannot be returned via AusPost.
Please click ‘submit’ to lodge your return and organise your own alternative postage.
A Returns Summary Document will be emailed to you separately once you click submit. This must be included with your returned items.
Arundel,
QLD 4214
Australia
Return Address
13 Technology Dr,Arundel,
QLD 4214
Australia
Important Order Information
Return Address.
Arundel,
QLD 4214
Australia
ABI Location
13 Technology Dr,Arundel,
QLD 4214
Australia
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