How to lodge a return
All items must be returned via the original place of purchase. The following information only applies to all orders placed directly through the ABI online store or in our Burleigh Heads Showroom.
|Step 1.||Read and understand the Terms and Conditions.|
|Step 2.||Enter your name, email and order number.|
|Step 3.||Select the items that you wish to return from this order and include a reason. If you are returning multiple orders in the one parcel, you will need to create a return entry for each order #.|
|Step 4.||Confirm your address and acknowledge ABI’s return policy.|
|Step 5.||This is a summary of your details and the items that you wish to return.|
|a.||Please note that any items over 113cm or 22kg cannot be returned via Australia Post and you will need to organise your own courier to return the items.|
|b.||If the returned items meet Australia Post size guidelines you will be prompted to make payment and a return label will be emailed separately. Then please follow the Australia Post prompts.|
|Step 6.||Once you have submitted your return, you will be emailed a Return Summary PDF. Please print and ensure this is included with all returned items.|
Order Number :All Items
How would you like to return your items?
Your Address Details
This address is important if the parcel is 'returned to sender' by the courier.
Please tick below to acknowledge our returns guidelines :
I have read and understood the Terms and Conditions.
I understand that all items will undergo a quality check before being processed.
I understand that any items that have been installed or are not in their original condition may not be eligible for a refund and a fee may apply.
I understand return postage is at my own cost.
ABI Return Form
Reason for Return:
Please Check Product Name and Quantity Before Continuing
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