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Returns

How to lodge a return

All items must be returned via the original place of purchase. The following information only applies to all orders placed directly through the ABI online store or in our Burleigh Heads Showroom.

Step 1. Read and understand the Terms and Conditions.
Step 2. Enter your name, email and order number.
Step 3. Select the items that you wish to return from this order and include a reason. If you are returning multiple orders in the one parcel, you will need to create a return entry for each order #.
Step 4. Confirm your address and acknowledge ABI’s return policy.
Step 5. This is a summary of your details and the items that you wish to return.
a. Please note that any items over 113cm or 22kg cannot be returned via Australia Post and you will need to organise your own courier to return the items.
b. If the returned items meet Australia Post size guidelines you will be prompted to make payment and a return label will be emailed separately. Then please follow the Australia Post prompts.
Step 6. Once you have submitted your return, you will be emailed a Return Summary PDF. Please print and ensure this is included with all returned items.
Please enter your order details below

You have 30 days from the date of purchase to return any items in exchange for a refund. Items returned between 30 days and 90 days after the date of purchase, will be eligible to receive a credit note only.

Ensure you lodge your return via our Returns Portal above.

Delivery costs are non-refundable and return postage is at the expense of the customer.

All items must be in original condition, no writing or damage to the packaging and uninstalled. We recommend all returned items are sent with postal tracking and insurance.

All returns will undergo a quality check upon return to ABI. ABI will email once your return has been processed. Please allow 14 days for this.

The value that is credited is the amount paid after any discounts. Discounts are applied equally over each individual item on the order. ABI does not accept returns on Baths, Vanities, Tiles or discontinued items.

Order Number :
All Items
Reimbursement Method:
Please note ABI does not accept returns on Baths, Vanities, Tiles or discontinued items.
How would you like to return your items?
I am returning my items through the post within Australia.
I am returning my items to the ABI Warehouse in person.
I am returning my items from outside Australia.
Your Address Details

This address is important if the parcel is 'returned to sender' by the courier.

Enter an address manually
Please tick below to acknowledge our returns guidelines :
The items have not been installed.
The items are in their original condition and packaging.
The ABI product boxes do not have writing or stickers on them.
I have used a separate box and/or satchel.
Disclaimer
By clicking the below check box I agree :

I have read and understood the Terms and Conditions.
I understand that all items will undergo a quality check before being processed.
I understand that any items that have been installed or are not in their original condition may not be eligible for a refund and a fee may apply.
I understand return postage is at my own cost.

ABI Return Form

Your Details:

Name:

Email:

Address:

Order Number:

Reimbursement Method:

Reason for Return:

Returns Condition:

Please Check Product Name and Quantity Before Continuing

Quantity Product Name

  • Please complete payment of Australia Post return fee below.
  • Please read before making payment:
    $14.90 is for 1x Aus Post Returns Label. Each return satchel or post box will require a label.
    If you are returning more than 1x satchel or post box worth of items please select the correct number of labels above. You will receive an email for each label.
    Please note : The maximum size per satchel or post box is 113cm or 22kg.

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