Returns for Change of Mind Policy

1. General Conditions

Products may be returned to ABI within 60 days of dispatch for a full refund for the value of the product(s) returned, excluding shipping costs associated with the order.
Returns received within 90 days of the dispatch date will qualify for a credit note.
To be eligible for a refund or credit note, the returned product(s) must:
1. be in original, unused, and uninstalled condition, with original packaging; and
2. packaging must be free of writing, postage labels, and damage.

2. Postage

All return postage costs are at the customer’s expense.
ABI recommends using postal tracking and insurance for returned products as ABI will not be liable for any returns lost in transit.
Do not apply postage labels directly to product packaging; use a separate bag or box.
All returned products should be posted to:
ABI Interiors Pty Ltd, 27 City Link Drive, Carrara, QLD, 4211

3. Excluded Products

ABI does not accept returns for change of mind on:
clearance or discontinued product(s);

custom and special order product(s) (e.g., vanities, mirror cabinets);
colour samples; or
spare parts.

4. Tiles and flooring

Return authorisation must be obtained from ABI before initiating the return of tile and flooring products. Email [email protected] for return authorisation.
To be eligible for a change of mind return:
1. ABI must currently stock products of the same batch as the returned products;
  ii the products to be returned must comprise a minimum of 5m2 or three boxes (whichever is the lesser quantity) of ; and
  iii Returned products must be in the original unopened carton.
2. ABI's change of mind returns policy does not apply to tiles and flooring that:
  i have been used, installed, laid, damaged, or altered by the customer;
3. ii have been specially made, sourced, ordered, or purchased for the customer; or
4. are no longer in stock or discontinued.

5. Exchanges

ABI does not offer direct exchanges for products returned for change of mind.
If eligible, the customer will receive either a refund or store credit for returned products which can be put toward the additional products required.

6. Processing Your Return

ABI will conduct a quality check on the returned product(s). If the items are in their original condition and otherwise returned in accordance with this policy, ABI will process a refund for the value of the product(s) returned excluding shipping costs associated with the order, or issue a credit note, within 14 business days.
Returns made in person at the Gold Coast showroom that are under the value of $1,000 and do not exceed 10 products will be processed as soon as practicable.
Where products are purchased using an offer, gift card or store credit, the customer will be issued a refund or a credit note for the discounted value of that product. Where a discount has been applied to a whole order, discounts apply proportionally to the individual product(s) within that order. Where a product or its packaging is found to be damaged or is otherwise not in its original condition, that product may not be eligible for a full refund. The Product may still be eligible for a partial refund. In such a circumstance, the customer can elect to either:

receive a partial refund or credit note; or
have the product returned to the customer at the customer's cost.

7. International Orders

International returns follow the same process as local returns.
International customers bear all return postage, customs fees, and potential return costs.
ABI recommends that all return product(s) are posted with tracking and insurance. ABI accepts no liability if the returned product(s) is lost or damaged in transit.

8. Retailer and Trade Account Holder Returns

This returns process applies to all retailers and trade account holders. Retailers and trade account holders are responsible for the cost of shipping any returned items to ABI and complying with the above timeframes.
Where your customers wish to return an ABI product, they should return that product directly to you under your own returns policy. You may then return that item to ABI, provided that the item complies with ABI’s return terms.

9. Customers of ABI retailers or trade account holders:

ABI’s Returns for Change of Mind Policy only applies to product(s) purchased directly from ABI.
Where you have purchased an ABI product(s) through an ABI retailer, trade account holder or other third party, that product should be returned directly to them under their own returns policy. Please be mindful that the third-party supplier may not accept returns for change of mind.
Your third-party supplier may direct you to ship the product directly to ABI (you should confirm with the third party supplier whether they expect you to bear the cost of doing so). Note that where the third-party supplier has directed you to ship the product to ABI, any refund or credit amount will be reimbursed to the third party supplier.

10. Deposits

Where you have paid a deposit in relation to an order which you are seeking to return for change of mind, if eligible, ABI will only issue a refund in respect of the balance of the order and not the deposit amount.
ABI may, at its absolute discretion, issue a credit note in respect of the deposit amount.

11. Faulty products

This policy applies only to change of mind returns.
For quality concerns, lodge an enquiry through our help centre portal: https://www.abiinteriors.com.au/help-centre/warranty-and-product-enquiry/

12. Contact Us

If you need to contact us for any reason, please do so by using the details provided below:

ABI Interiors Pty Ltd
27-45 City Link Drive
Carrara, Gold Coast, QLD Australia 4211

P: (07) 5520 2775
E: [email protected]