Warranty

RESIDENTIAL WARRANTY

We offer returns for change of mind within 30 days and up to 25 years limited warranty!

Terms & Conditions

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.

To see all details on warranty conditions and exclusions please see below.

Sinks Tapware Shower Arms/Droppers/BPs

Pop-Ups and Bottle Traps Stainless Steel Basins Tapware and Showers Accessories Additional

Basin Sinks Additional Hoses/Hand Helds/BPs and Rails

Residential Warranty

We offer a 25-year limited warranty

PRODUCT	STRUCTURE	FINISH	CARTRIDGE
Tapware
Shower Mixers & Assembly Taps	25	5	10
Basin Mixers	25	5	10
Wall Mixers	25	5	10
Kitchen & Laundry Mixers **(Excludes Mai Kitchen Mixer)	25	5	10

Shower
Shower Heads	10	5	N/A
Hand Showers	10	5	N/A
Shower Rails/Hoses/Handheld BPs	5	2	N/A
Shower Arms/Droppers/BPs	25	5	N/A
Hand Shower Clips	5	2	N/A
Shower Hardware	10	5	N/A

Sinks
Kitchen sinks	25	5	N/A
Basin Sinks	5	5	N/A
Stainless Basin Sinks	10	5	N/A

Baths
Solid Surface	5	5	N/A
Acrylic	5	5	N/A

Spouts
Bath spouts	25	5	N/A
Floor Mounted Bath Spouts (located in bath filler category, but different warranty - Oscar & Milani)	10	5	10

Accessories
Kitchen Accessories	10	5	N/A
Bathroom Accessories	10	5	N/A
Stainless Steel Accessories	10	5	N/A

Bottle Traps/Pop-Up Wastes	5	5	N/A

Hardware
Cabinetry Pulls	5	1	N/A
Door Handles	5	2	N/A
Stand-offs/Spigots	10	2	N/A
Toilet Buttons	5	2	N/A

Vanities/Mirrored Cabinets	10	5	N/A

Mosaics	5	5	N/A

How to make an enquiry

For all warranty or product enquiries, please fill out our form below and lodge your concern. Please note all fields must be completed and photographic evidence supplied in order to lodge your enquiry. Once submitted our After Sales team will be in touch with a resolution.

For all urgent enquiries please get in touch on 07 5520 2775 after completing the form.

Our warranty terms and conditions can all be found below the form.

Warranty and Product Enquiry Form

Name*
First Name Last Name
Your Delivery Address*
Street Address City State / Province / Region ZIP / Postal Code Country
Email*
Phone*
Order Number*
This is a 6 digit number provided by email when your order has been processed (i.e #682127).
PO Number
Product Name & SKU*
Description of the Issue:*
Photographic Evidence of Issue: (Max files 5, Max cumulative upload size 35MB)*
Drop files here or

Accepted file types: jpg, gif, png, jpeg, jpg, gif, png, jpeg, mp4, mov, wmv, avi, mkv.
Please submit images or videos displaying the issue and include an additional photo with the product batch number. The product batch number can be found on the box as per the image below. Please note you can submit up to 5 files. The total file(s) size cannot exceed 35MB. If you are experiencing issues uploading the files, please submit the form with a single photo and our team will get back to you if we require more details. If the error persists please email the above details and files to [email protected]
Disclaimer:*
I have read and understood the terms and conditions below.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.
To see all details on warranty conditions and exclusions please see information under Terms & Conditions on this page.
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