ABI has a 30 day money back guarantee and want all of our customers to be 100% satisfied with their purchases.
If you wish to return any items that you have purchased in-store or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in it’s original packaging and hasn’t been installed.
Important things you need to know about returning any items:
You have 30 days from date of purchase to return any items.
- Before you return you must notify ABI staff.
- All online returns must have a note inside stating the customers name, invoice number and reason for return. Also advise if you would like a store credit, to exchange or receive a refund.
- Delivery costs are non-refundable and return postage is at the cost of the customer.
- Any returns must be unused, in its original unmarked packaging and must not have been installed or attempted to be installed.
- All returns will be inspected on delivery back to ABI HQ and if everything is ok the store credit, exchange or refund will then be processed.
- Clearance / Sale items are non-refundable.
Shipping times
QLD : 1-3 business days
NSW : 1-3 business days
VIC : 3-4 business days
ACT : 3-4 business days
SA : 5-7 business days
TAS : 5-7 business days
WA : 7-10 business days
NT : 7-10 business days
Shipping times may differ for regional areas.
Reduced Shipping Costs for all items – Australia wide
Colour samples : $5.90
0kg – 2.5kg : Light goods – $14.90
2.5kg – 5kg : Light goods – $24.90
5kg – 10kg : Standard goods – $34.90
10kg – 20kg : Heavy goods – $44.90
20kg – 30kg : Heavy goods – $54.90
30kg – 40kg : Heavy goods – $69.90
40kg – 50kg + : Heavy goods – $89.90
50kg + : Heavy goods – $99.90
Product weight averages
Tapware / Mixers : 1kg
Spouts / Droppers / Arms : 0.8kg
Kitchen / Laundry Sinks : 8kg
Shower Rails : 1.2kg
Shower Hoses, BP’s, Hand Shower : 0.8kg
Bottle Traps : 1.2kg
Pop-Up Wastes : 0.8kg
Basin Sinks : 8kg
Wall Hung Sinks : 30kg
