FREQUENTLY ASKED QUESTIONS
All orders are final once payment has been made therefore, no changes can be made. If you would like to cancel a backordered item from your order, please get in touch with our After Sales team at [email protected] and they will see if this is a possibility.
All orders are final once payment has been processed. You are welcome to return the item(s) within our relevant returns period. At the time of making your return, you can select store credit. Once your return arrives at our warehouse and has been processed, you can use your store credit code at checkout for your next order.
All ABI Gift Cards and store credits are valid for 3 years from the date of purchase/date of issue respectively.
Discounts are applied equally over each item on an order. Discounts cannot be redeemed for cash or for a refund.
- Finish – Please ensure all items are the correct finish/colour.
- Quantity – Please ensure you have received the correct number of items as per the delivery slip.
- Damage – Please ensure all items have not been damaged during transit.
ABI does not offer exchanges on ‘change of mind’ returns due to our high turnover of stock. Please place a new order for all new items.
ABI offers refunds on products returned due to a change of mind within 30 days of purchase. Where a product is returned outside of this timeframe (but within 90 days of purchase) ABI will offer you a credit note for that product. After that, we cannot accept your return.
Of course! If you return an item within our returns period that was paid for with store credit, your store credit will update on your account once your return has been processed.
Yes of course! Once your return has been processed, ABI will send you a voucher code for the value of the returned item. You are welcome to use this at checkout toward your next order.
All orders are final once payment has been processed. A coupon code and/or voucher code cannot be redeemed for a refund or applied to an order once an order has been processed. You are welcome to use the voucher code/coupon code at checkout with your next order.
Once you have lodged your return via our online return’s portal, you will receive an email from ABI with a link to download your returns’ summary. Please include this in your parcel upon return.
Yes, each return satchel or post box will require a different label. If you are returning more than 1x satchel or post box worth of items, please select the correct number of labels when lodging your return via our online portal. You will receive an email for each label.
Please note: The maximum size per satchel or post box is 113cm or 22kg.
Yes of course. If you are returning an item across two different orders, please lodge your return twice via our online returns portal and include both ABI Return Summaries in the parcel upon return.
This email will be sent directly from Australia Post within 15-20 minutes of lodging your return. If you do not receive an email from Australia Post with your return postage label, please check your junk mail as it could have been sent there. If you still have not received this, please contact the After Sales team at [email protected] within 48 hours of lodging your return.
We endeavour to process returns as soon as possible. However, this process can take up to 7-10 business days from when the items arrive at our warehouse. You will receive an email from our team once your return has been processed.
You will be responsible for all shipping costs associated with returning a product and shipping costs are non-refundable.
Once a refund has been processed via AfterPay, they will cancel these items off your payment plan. If your payment plan with AfterPay is complete, they will process your refund.
All refunds are processed back onto the same card that was used at the time of purchase. We cannot process a refund on a different card. Please allow 10 business days for the funds to appear in your account.
If the card used at the time of purchase has expired or has been cancelled, generally the bank will redirect the refund to your new or replacement card. If you do not have a new card, generally the bank will redirect this to the bank account. Please note: This is in the majority of cases. If you have not received the funds within 10 days, please get in touch with our After Sales team.
As every store has its own returns’ process, you will need to get in contact with your place of purchase before returning goods to ABI. Once you have confirmed with your reseller you may be required to return the goods back to ABI directly. Your place of purchase will provide you with the necessary paperwork required for any returns to be processed. Be aware, however, that the reseller may not accept returns for change of mind. ABI’s Returns for Change of Mind Policy only applies to products purchased directly from ABI.