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FAQ’s

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FAQ’s2020-10-02T16:23:59+10:00

Frequently Asked Questions

ABI was founded by a team of likeminded tradesmen and designers to fulfil a gap in the market for affordable luxury tap ware. Our in-house design team love innovating to create the very best product for our customers and our passionate retail staff are available to help you bring your vision to life. You can feel confident knowing you are buying directly from the manufacturer to access the most competitive prices for high quality products. With thousands of happy customers and growing, we would love for you to join us on our mission to make luxury bathroom products available to everyone.

Our ABI HQ & showroom is located at 3/128 Kortum Drive, Burleigh Heads, Gold Coast, QLD 4220

You can shop the majority of our ABI range online. Addtionally, our Showroom is located in Burleigh Heads on the Gold Coast and has our full range on display. You can also view a selected range at our reseller locations. You can find a full list of our reseller locations here https://www.abiinteriors.com.au/locations/.

We take Visa, MasterCard and Amex. We also offer payment through PayPal and AfterPay.

All ABI applicable products have Watermark accreditation and a minimum 3 star rating. Please note that spouts on their own do not require a WELS as it is determined by the mixer it is paired with.

Need help choosing your shower components? No worries, checkout our Shower Set Checklist or use our online chat function to instantly talk with our in-house staff to guide you.

All ABI orders are shipped with ‘signature upon delivery’. This means you must be home to collect the parcel. If you are not home, a card will be left and you can collect from your local post office or courier collection location. When placing your order, you can leave a note requesting that our shipping team books in your order with ‘authority to leave’. This will mean there is no signature required and the parcel can be left by your door. Please note this option voids insurance and ABI is not liable for stolen or damaged goods.

You can place an order in two ways. One option is by using the “shop” and “add to cart” options via our online store. The other option is by shopping in-store at our Burleigh Heads HQ or via one of our reseller locations.

If you have received the wrong items, please email [email protected] and our sales team will be in touch to rectify the issue.

If you have forgotten to purchase an item with your order you will have to create another separate order. If you have placed both orders the same day, please call 07 5520 2775 or email [email protected] as soon as possible and we will endeavour to ship them together. However, if the orders are placed on separate business days, you will receive two separate parcels and be required to pay shipping for both orders.

If you wish to cancel your order please contact our sales team on 07 5520 2775 or email [email protected] as soon as possible and we can cancel the order. Please note if the order has already been dispatched, our normal return procedure will have to be followed.

Yes. All items that are in stock will be sent together, and the backorder items will be sent as they arrive back into stock.

Yes you can.  Just select “Pick Up Burleigh Heads” when you get to the shipping section of the checkout process.

Of course! Scroll to the bottom of your browser and enter your email at the “Sign up for regular updates, special offers and $10 off your next purchase”. This is a great way to stay in the loop with everything ABI!

All products have a stock count when you click into the purchase screen. If the item is not in stock, there will be notice advising that the product is on backorder as well as an estimated ‘back in stock’ date. If you have any questions please call 07 5520 2775 or email [email protected]

ABI Interiors offers a 25 year limited warranty. For more information on warranty conditions, please refer to https://www.abiinteriors.com.au/returns-warranty/.

To launch a warranty claim, please email the following to [email protected]

1. Customer name and Order number.

2. Description of the issue.

3. Include photographic and/or video evidence showing the issue.

Once received our Warranties team will contact regarding repairing, replacing or refunding for the issue.

Please note* Our goods are compliant under Australian Consumer Law. You are entitled to a replacement or refund for any major failure and/or for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Returns

All items must be returned via the original place of purchase.

For orders placed online or in store in our Burleigh Heads Showroom, please visit our Returns Portal.

If your item is faulty, email [email protected] and our orders team will contact you to arrange correction immediately.

Yes. We have a 30 day money back guarantee and want all of our customers to be 100% satisfied with their purchases.

If you wish to return any items that you have purchased in-store or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in it’s original packaging and hasn’t been installed.

Delivery

Yes you can, for in store pickups you can contact ABI HQ to place a order. Payment can be made in store or via invoice sent to your email.

Phone number : 07 5613 2632

Email : [email protected]

Our reduced shipping costs are shown on our “Shopping online” page. Delivery is based on the weight and size of item shipped from ABI HQ located in Burleigh Heads, Gold Coast, QLD.

Once payment has been made online you will receive a order confirmation. ABI will dispatch within 1 business day of receiving your order and send a dispatch confirmation to your email.

At this stage we only offer international shipping to New Zealand through our online site, however, contact our orders team via [email protected] and we can arrange a custom shipping order for you!

Orders placed Monday to Friday will be posted within 1 business day.

AUSTRALIA WIDE

QLD : 1-3 business days

NSW : 1-3 business days

VIC : 3-4 business days

ACT : 3-4 business days

SA : 5-7 business days

TAS : 5-7 business days

WA : 7-10 business days

NT : 7-10 business days

If you have received the wrong order, please email [email protected] and our orders team will arrange for delivery to be sent back to our warehouse and correct products sent out immediately.

Your order will be dispatched from our warehouse within 1 business day after checkout completion.


Backorder Items In Cart!

We noticed you have some backorders in your cart, please note these items will only be shipped when they are back in stock. Backorder items have their ETA’s listed below them for your reference.