FAQ | ABI Bathrooms & Interiors

BLACK FRIDAY SALE ON NOW | 10% OFF SITEWIDE | ENTER CODE BF10 AT CHECKOUT

LEARN MORE

FAQ

FAQ's

FREQUENTLY ASKED QUESTIONS


For all warranty and product enquiries, please fill out the form here and our After Sales team will be in touch within 24 - 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (07) 5520 2775 after completing the form.
Please email our After Sales team  with your order number and the correct delivery details as soon as possible. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel. If you require express shipping, please contact our After Sales team to update your order; however, please note we are unable to change your shipping preference once an item has been shipped.
All shipping timeframes are reflective of the delivery service selected at checkout and therefore, we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes.
Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email or phone.
Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, redeemed for cash or for a refund.
Yes you can. All in stock items will be sent together and any items on backorder will be sent once they are back in stock.
We accept Visa, MasterCard and Amex. We also offer payment through PayPal and AfterPay.
Please see our Shower Set Checklist to determine what products you will need. If you need assistance, please contact our sales team via email, online chat or phone.
Unfortunately, we are unable to modify an order once it has been placed. If you did not add a product to your order, you will be required to place a separate order. If you want to cancel a backordered item, please get in contact with our After Sales team. 
We are able to hold orders for up to two weeks from the payment date. After two weeks, all in-stock items will be shipped to the address provided. If you would like your order held at our warehouse, please get in touch with our After Sales team to make arrangements.
All gift cards and store credits are valid for 3 years from the date of purchase.
Once your items are dispatched you will receive an email with a tracking link. If you did not receive a tracking link, please email: [email protected]
Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.
ABI Interiors offers a limited 25-year warranty for residential customers. More information on residential warranty conditions can be found here. Please note, our non-residential warranty differs from our residential warranty. For non-residential warranty enquiries, please email: [email protected]
ABI products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher exterior conditions and UV light.
For change of mind purchases, you may return your item(s) to ABI within 30 days of purchase, in exchange for a full refund. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.
To lodge a return, please click here. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.  
ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
Yes you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.
All orders are final once payment has been processed. A coupon code or voucher code cannot be redeemed for a refund or applied to an order once it has has been processed.
If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.
This email will be sent directly from Australia Post within 15-20 minutes of lodging your return. If you do not receive an email from Australia Post with your return postage label, please check your junk mail as it could have been sent there. If you still have not received this, please contact the After Sales team at [email protected] within 48 hours of lodging your return.
Please contact our After Sales team at [email protected] and they will be happy to assist you further.
All refunds are processed back onto the same card that was used at the time of purchase. We cannot process a refund on a different card. Please allow 10 business days for the funds to appear in your account. If the card used at the time of purchase has expired or has been cancelled, the bank will redirect the refund to your new or replacement card. If you do not have a new card, the bank will redirect this to the bank account. Please note: This is in the majority of cases. If you have not received the funds within 10 days, please get in touch with our After Sales team.
As each store has their own returns process, you are required to get in contact with the place of purchase to lodge a return. Please be aware that the reseller may not accept returns for change of mind, as ABI’s returns policy only applies to products purchased directly from ABI. The reseller will then provide you with the necessary paperwork required to lodge the return. Please note, you may be required to return the products to ABI directly.
Our comprehensive Care Guide can be found here. Any products that have been damaged by not adhering to the recommendations in our Care Guide will not be covered under warranty.
Our range is available to shop in-store at our Burleigh Heads Showroom, located at 3/128 Kortum Drive, Burleigh Heads, Gold Coast, QLD 4220. Alternatively, we have a number of reseller locations across Australia that showcase a range of our products. To find your nearest location please click here.
Our products are designed by our in-house team at our Burleigh Heads HQ who work closely with our manufacturing team in Guangzhou, China. All ABI products meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is also certified under AS/NZS 3718:2005..
All ABI applicable products have WaterMark accreditation and a minimum 3-star rating. Please note, spouts on their own do not require a WELS rating as it is determined by the mixer it is paired with. Our WaterMark labels refer to the AS/NZS 3718:2005 as this includes the AS/NZS 4020 Standard.
Yes, we sell to trades and commercial projects. To apply, please visit our trade application page here. For any further inquiries please contact [email protected].
Our tapware is certified under AS/NZS 3718:2005 meeting Australian and New Zealand standards, however, we do sell our products internationally. Please get in touch with our sales team via [email protected] for more information about international orders.
Our stainless steel range is lead free while our solid brass range contains a low percentage of lead. However, the leaching levels in our solid brass products are deemed as safe and are well below the Australian standard.