FREQUENTLY ASKED QUESTIONS
Can I place an order if an item is backorder?Abi InteriorsYes you can! All items in your order that are in stock will be sent together. Any items on backorder will be sent as they are back in stock.
How can I tell if a product is out of stock or available on backorder?Abi InteriorsAll of our products have a stock count when you click into the purchase screen. If the item you are wanting is not in stock, there will be a notice advising that the product is on backorder. It will also display an estimated ‘back in stock’ date. For any out of stock items please contact our sales team on (07) 5520 2775 or email [email protected] for more information.
What do I need to buy when purchasing a shower set?Abi InteriorsNeed help choosing your shower components? No worries, checkout our Shower Set Checklist to find out what you need. You can also use our online chat function to be connected to one of our knowledgeable in-house staff members who can help guide you through your purchase.
What payment methods do you accept?Abi InteriorsWe accept Visa, MasterCard and Amex. We also offer payment through PayPal and AfterPay.
How do I place an order?Abi InteriorsYou can place an order by using the ‘shop’ and ‘add to cart’ options via our online store. To shop in-store, you can visit us at our Burleigh Heads showroom or at one of our reseller locations. Furthermore, our sales team is available to assist over the phone or via email.
Where can I purchase ABI products?Abi InteriorsOur range is available to shop both online at here and in-store. You can visit us in our Burleigh Heads showroom on the Gold Coast, where our friendly team will be ready to assist you with any product and design queries you may have. Alternatively, we have a number of resellers across Australia and New Zealand that showcase a range of our products. To find your closest location, please visit our resellers page here.
What is ABI Interiors?Abi InteriorsABI was founded with a vision to fill a gap in the market for affordable luxury tapware. Our in-house design team enjoys innovating to develop the very best product for our customers. You can feel confident knowing you are buying directly from the manufacturer to access the most competitive prices for high-quality products. With thousands of happy customers and growing, we would love for you to join us on our mission to make luxury bathroom products available to everyone.
Where do you deliver to?Abi InteriorsAll deliveries are to street level. We do deliver to PO boxes, however there are some restrictions. In order for parcels to be delivered to a PO Box, they must meet the standard Australia Post requirements: Items must not be more than 105cm in length or 140cm around the girth. They must not weigh more than 22kgs and have no visible signs of damage.
Do you deliver overseas? Abi InteriorsFor all New Zealand orders, please visit our New Zealand online store here. For all other locations please contact our sales team directly to discuss international dispatch. International Dispatch: Delivery costs and times will vary depending on your location. Delivery time estimates made by ABI do not include the time your order may spend in customs. You may also be required to pay customs and import taxes on your order once your delivery reaches your country's customs port. ABI is not liable for these fees, nor can we advise at the time of purchase what they might be. In stock items will be dispatched immediately and all backorder items will be sent once they are back in stock. Please note, this additional shipment will be liable to additional custom duties. Please advise us if you wish to hold your entire order to receive one shipment only. On international orders we remove all Australian GST charges to help minimise the cost of your purchase, so you will not be charged tax twice from us and again in your own country.
What happens if my order is delivered when I am not home? Abi InteriorsMost ABI orders require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home, at the time of delivery, a card will be left with details for alternate collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left somewhere safe. Please note, this option voids insurance and ABI is not liable for stolen or damaged goods.
How will I know when my order is dispatched? Abi InteriorsOnce payment has been made online you will receive an order confirmation via email. ABI will endeavour to dispatch your order as soon as possible. Once your order has been collected from our dispatch warehouse you will receive another email with your tracking information.
Do you offer express shipping?Abi InteriorsYes we do offer express shipping. If this option is available for your order you can select it at the checkout. Please note express shipping is for the shipping of your order only, it does not mean express packing in our warehouse.
How much do you charge for delivery? Abi InteriorsWe offer free standard shipping on all orders over $1000, excluding tiles and vanities. If your order total is below $1000 or excluded from the free shipping offer, your shipping costs will be calculated at the checkout based on the size and weight of your items and the destination it is being sent.
Can I place an order online but pick up in-store? Abi InteriorsYes you can! When you place your order online, just select ‘Pick Up Burleigh Heads’ when you get to the shipping section of the checkout process. Our pick up location is 49 Leda Drive, Burleigh Heads. You will receive an email once your order is ready for collection.
Where is ABI located?Abi InteriorsOur ABI HQ and Showroom is located at 3/128 Kortum Drive, Burleigh Heads, Gold Coast, QLD 4220.
Where are your products made?Abi InteriorsOur design team at our Burleigh Heads HQ work closely with our manufacturing team in Guangzhou, China; from ideation and design, right through to dispatch. Once shipped to Australia, our products undergo a final quality check before being sold and dispatched to our customers. All ABI ranges meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is certified under AS/NZS 3718:2005.
Do your products have a WaterMark accreditation?Abi InteriorsAll ABI applicable products have WaterMark accreditation and a minimum 3 star rating. Please note that spouts on their own do not require a WELS rating as it is determined by the mixer it is paired with. Our WaterMark labels refer only to the AS/NZS 3718:2005 because it includes the AS/NZS 4020 Standard.
Do you have recommended care guide for your products? Abi InteriorsOur recommended care guide can be found at here. Please check all items within 14 days of receiving your order. Should you have any concerns, do not install your items. Please email through to [email protected] with your concern and photographic evidence and our team will be happy to help.
Can ABI products be installed outside? Abi InteriorsOur range is all designed for internal use and are not warrantied for outdoor use. This is due to the coatings being exposed to harsher conditions and UV light outside.
Do you sell your products internationally? Abi InteriorsOur tapware is certified under AS/NZS 3718:2005 meeting Australian and New Zealand standards, however, we have had customers use our products all over the world. Please get in touch with our sales team via [email protected] for more information.
Do your products contain lead? Abi InteriorsOur stainless steel range is lead free. Our solid brass range does contain a low percentage of lead, however, the leaching levels are deemed as safe and are well below the Australian standard.
Can I return an item for a store credit, refund or exchange?Abi InteriorsABI does not offer exchanges on change of mind returns due to our high turnover of stock. Please place a new order for all new items. At the time of making your return, you may request a credit note instead of a refund on your returned item. That credit note can be put towards the cost of your new item. If you wish to lodge a return, please do so through our returns portal.
How do I process a warranty claim?Abi InteriorsTo lodge a warranty claim, please email the following through to [email protected]:.
- Customer name and order number, including your proof or purchase.
- Description of the issue.
- Photographic and/or video evidence showing the issue
Do ABI products come with warranty?Abi InteriorsABI Interiors offers a 25 year limited warranty for residential customers. For more information on residential warranty conditions, see our warranty page here. Please note our commercial warranty differs from our residential warranty and can be found here.
Am I able to cancel an order?Abi InteriorsOnce payment has been made, your order is final. If you wish to cancel your order please contact our sales team on (07) 5520 2775 or email [email protected] to discuss. Please note if the order has already been dispatched, you will be required to place a return through our return portal here.
Can I modify an order once it has been placed?Abi InteriorsUnfortunately, we are unable to modify an order once it has been placed. If you have forgotten to add an item to your order, you will be required to place a separate order.