FAQ’s

/FAQ’s
FAQ’s 2018-09-29T20:57:20+00:00

Frequently Asked Questions

We fill a crucial gap in the market.

After identifying a lack of affordable cutting edge design and luxury finishes available to consumers in the Australian bathroom and interior furnishings market ABI Interiors was created to fill that void. ABI Interiors designs and produces the very best in design and functionality for your bathroom and interior products. ABI maintains it own quality control offices in immediate proximity to manufacturers, demonstrating our commitment to quality and design.

Our team consists of developers, builders and designers who are well versed in the Australian Property Market. Our designers are constantly searching for the latest trends around the world so we can bring them into the comfort of your home.

ABI Interiors services both wholesale and retail clients and customized products are available on request.

ABI HQ & showroom is located at 3/128 Kortum Drive, Burleigh Heads, Gold Coast, QLD 4220

Yes, you can purchase majority of the ABI Interiors range online via our website. This currently excludes cabinetry & toilets due to lead times and weight constraints.

We take Visa & MasterCard. ABI is excited to also launch its ZIP PAY option. ABI offers a interest free “have it now & pay later” Once you have completed the prompt approval process ABI will dispatch your order on the same or next business day!

ABI products have Watermark accreditation and minimum 3 star or more rating.

Once an attempted delivery has been made and the customer is not home, it is not ABI’s responsibility to follow up a customers parcel unless there has been a error on ABI’s behalf. ABI provide all online orders with a tracking number and the providing courier company’s details.

Refer to our “Shopping online” page and use the “Online shopping checklist“.

If you have forgotten to purchase an item with your order you will have to create another separate order. If you have placed both orders the same day, your orders will be posted together. However, if one order has been placed on another business day, you will receive two separate parcels. For any further assistance you can contact our team orders@abi-international.com.au.

Yes if you wish to cancel your order please contact ABI staff on (07) 5613 2632 or email orders@abi-international.com.au.

Yes! You can contact our team at ABI HQ on (07) 5613 2632 or sales@abi-international.com.au, they can advise you of lead times of product arrival and place a order for you in advance

Not required for online shopping.

Not required for online shopping.

Not required for online shopping.

Yes you can, for in store pickups you can contact ABI HQ to place a order, payment can be made in store or deposit only over the phone.

Phone number:07 5613 2632

Email: orders@abi-international.com.au

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Products which are in stock will automatically say ‘ADD TO CART’, if the product is out of stock it will say ‘OUT OF STOCK’ and you will not be able to add the product to your cart. If you add products over our stock level you will be notified at checkout.

All ABI products come with 24months warranty, which covers faults in the product construction, material and assembly. Products which are within 24months from the date of purchase, found upon inspection by an authorised ABI representative, to be defective in construction, material or assemble, will be repaired or exchanged with an equivalent product free of charge.

For more information on warranty conditions, please refer to our Returns & Warranty page.

For all warranty queries customers are to email orders@abi-international.com.au Please include your invoice number which details can be found on your purchase invoice. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on warranty conditions, please refer to our Returns & Warranty page.

If you have received the wrong order, please email orders@abi-international.com.au and our orders team will arrange for delivery to be sent back to our warehouse and correct product sent out to you immediately!

Returns

If your item is faulty, email orders@abi-international.com.au and our orders team will contact you to arrange correction immediately.

Yes. We have a 30 day money back guarantee and want all of our customers to be 100% satisfied with their purchases.

If you wish to return any items that you have purchased in-store or online we will happily give a store credit, exchange or refund (excluding shipping and handling fees) within 30 days of purchase. Returned items must be in saleable condition, in it’s original packaging and hasn’t been installed.

Delivery

Yes you can, for in store pickups you can contact ABI HQ to place a order. Payment can be made in store or via invoice sent to your email.

Phone number : 07 5613 2632

Email : orders@abi-international.com.au

Our reduced shipping costs are shown on our “Shopping online” page. Delivery is based on the weight and size of item shipped from ABI HQ located in Burleigh Heads, Gold Coast, QLD.

Once payment has been made online you will receive a order confirmation. ABI will dispatch within 1 business day of receiving your order and send a dispatch confirmation to your email.

At this stage we only offer international shipping to New Zealand through our online site, however, contact our orders team via orders@abi-international.com.au and we can arrange a custom shipping order for you!

Orders placed Monday to Friday will be posted within 1 business day.

AUSTRALIA WIDE

QLD : 1-3 business days

NSW : 1-3 business days

VIC : 3-4 business days

ACT : 3-4 business days

SA : 5-7 business days

TAS : 5-7 business days

WA : 7-10 business days

NT : 7-10 business days

If you have received the wrong order, please email orders@abi-international.com.au and our orders team will arrange for delivery to be sent back to our warehouse and correct products sent out immediately.

Your order will be dispatched from our warehouse within 1 business day after checkout completion.

Returns & Warranty – Refer to “Returns & Warranty” page