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FAQS

Who is ABI Interiors?

We fill a crucial gap in the market.

After identifying a lack of affordable cutting edge design and luxury finishes available to consumers in the Australian bathroom and interior furnishings market ABI Interiors was created to fill that void. ABI Interiors designs and produces the very best in design and functionality for your bathroom and interior products. ABI maintains it own quality control offices in immediate proximity to manufacturers, demonstrating our commitment to quality and design.

Our team consists of developers, builders and designers who are well versed in the Australian Property Market. Our designers are constantly searching for the latest trends around the world so we can bring them into the comfort of your home.

ABI Interiors services both wholesale and retail clients and customized products are available on request.

 

Where are you located?

ABI HQ & showroom is located at 3/128 Kortum Drive, Burleigh Heads, QLD 4220

Can I purchase products online?

Yes, you can purchase majority of the ABI Interiors range online via our website. This currently excludes cabinetry & toilets due to lead times and weight constraints

What payment options do i have?

We take Amex, Visa & mastercard. ABI is excited to also launch its ZIP PAY option. ABI offers a interest free “have it now & pay later” Once you have completed the prompt approval process ABI will dispatch your order on the same or next business day !

Do your products have a watermark accreditation?

ABI products have watermark accreditation and minimum 3 star or more rating.

What happens if I miss my delivery?

Once an attempted delivery has been made and the customer is not home, it is not ABI’s responsibility to follow up a customers parcel unless there has been a error on ABI’s behalf. ABI provide all online orders with a tracking number and the providing courier company’s details.

How do I place an order?

Refer to our “Shopping online” page and use the “Online shopping checklist

Can I modify an order once placed?

If you have forgotten to purchase an item with your order you will have to create another separate order. If you have placed both orders the same day, your orders will be posted together. However, if one order has been placed on another business day, you will receive two separate parcels. For any further assistance you can contact our team orders@abi-international.com.au

Am I able to cancel an order?

Unfortunately, we do not accept cancelations of orders due to simply change of mind. You can visit our “Returns & Warranty” page for further information

Can I place an order if an item is out of stock?

Yes ! You can contact our team at ABI HQ, they can advise you of lead times of product arrival and place a order for you in advance 🙂

How do I create an account?

Not required for online shopping

How do I reset my password?

Not required for online shopping

How do I change my account details?

Not required for online shopping

Can I pick up in store?

Yes you can, for in store pickups you can contact ABI HQ to place a order, payment can be made in store or deposit only over the phone.

Phone number:07 5613 2632

Email: orders@abi-international.com.au

Can I sign up for your newsletter?

Subscribe by signing up your email address and ticking the consent box

Is my product in stock?

Products, which are in stock, will automatically say ‘ADD TO CART’, if the product is out of stock, it will say ‘OUT OF STOCK’ and you will not be able to add the product to your cart. If you add products over our stock level you will be notified at checkout.

Do your products come with warranties?

All ABI products come with 24months warranty, which covers faults in the product construction, material and assembly. Products which are within 24months from the date of purchase, found upon inspection by an authorised ABI representative, to be defective in construction, material or assemble, will be repaired or exchanged with an equivalent product free of charge.

For more information on warranty conditions, please refer to our Returns & Warranty page.

How do I process a warranty claim?

For all warranty queries customers are to email orders@abi-international.com.au Please include your invoice number which details can be found on your purchase invoice. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information on warranty conditions, please refer to our Returns & Warranty page.

What do I do if I have received the wrong product?

If you have received the wrong order, please email orders@abi-international.com.au and our orders team will arrange for delivery to be sent back to our warehouse and correct product sent out to you immediatly !

How do I return or exchange my order?

Due to small important parts going missing from products returned to ABI, we do not accept returns for simply change of mind.

 

RETURNS

What is your Returns Policy?

Refer to “Returns & Warranty” page

What if I have received a faulty item?

If your item is faulty, email orders@abi-international.com.au and our orders team will contact you to arrange correction immediately

Can I return an item due to change of mind?

Strictly no returns for simply change of mind.

 

DELIVERY

Can I collect my item from a store?

Yes you can, for in store pickups you can contact ABI HQ to place a order, payment can be made in store or deposit only over the phone.

Phone number:07 5613 2632

Email: orders@abi-international.com.au

How much do you charge delivery?

Our reduced shipping costs are shown on our “Shopping online” page. Delivery is based on the weight and size of item shipped from ABI HQ located in burleigh heads, Gold coast, QLD.

How will I know that my item has been dispatched?

Once payment has been made online you will receive a order confirmation. ABI will dispatch within 1 business day of receiving your order and send a dispatch confirmation to your email.

Do you deliver overseas?

At this stage we do not offer international shipping through our online site, however, contact our orders team via orders@abi-international.com.au and we can arrange a custom shipping order for you !

How long does delivery take?

Orders placed Monday to Friday will be posted within 1 business day

Australia wide

QLD: 1-3 business days

NSW: 1-3 business days

VIC: 3-4 business days

ACT: 3-4 business days

SA: 5-7 business days

TAS: 5-7 business days

WA: 7-10 business days

NT: 7-10 business days

 

What do I do if I have received the wrong product?

If you have received the wrong order, please email orders@abi-international.com.au and our orders team will arrange for delivery to be sent back to our warehouse and correct products sent out immediatly

How long does it take to process my order?

Your order will be dispatched from our warehouse within 1 business day after checkout completion

 

Returns & Warranty – Refer to “Returns & Warranty” page